User Agreement and Privacy Policy

introduction

LIVALL Tech Co., Ltd takes your personal information very seriously and gives you control over it, we use strong encryption technology to protect your privacy and have strict policies to manage all data. When you visit the LIVALLRiding App, or before using the services we provide, you need to agree to the provisions of this policy on how we collect, use, store and share your relevant information. If you do not agree with anything in this Privacy Policy, please stop using or accessing our products and services immediately.

This Privacy Policy is designed to assist you in understanding what information we collect, why we collect it, and how you can update, manage, export and delete your own information. If you have any questions about this policy, please contact: software@livall.com.

 

Terminology

1. Cookies: Cookies are small files containing strings of characters that are sent to your computer when you visit a website. Cookies allow the website to recognize your browser when you visit the website again. Cookies can also store user preferences and other information. You can reset your browser to refuse all cookies, or to be prompted when cookies are being sent. However, some website features or services may not function properly without cookies.

2. Application data cache: Application data cache refers to a data storage mechanism on the device. There are many benefits to using it, such as allowing web applications to run without an internet connection, and improving the performance of related applications by increasing the speed at which content loads.

3. Personal information: information provided by users to us that can be used to identify users personally, such as name, email address, phone number, communication records, etc., or other data from which we can legitimately find such information through links .

4. IP Address: Each computer connected to the Internet is assigned a unique number called an Internet Protocol (IP) address. Because these numbers are usually assigned based on a country's region, an IP address is often used to identify the country where a computer is connected to the Internet.

 

. How do we collect and use your information?

1. How do we collect your information?

When we provide services, we may collect, store and use the following information:

1.1 Information you provide

1.1.1 The relevant personal information you provide to us when you register an account or so want to create a publicly visible profile, which may include your name and photo.

1.1.2 The shared information you provide to other parties through our services, and the information you upload, submit, store, send or receive when you use our services.

 

1.2 The information we obtain when you use the service

In providing our services, we collect, store and use the following information about you:

 

1.2.1 Device information: We will receive and record the device-related information you use, such as your device model, operating system version information, device settings, mobile device version, according to your specific permissions in software installation and/or use authorization. , device identification code, screen sub-meter rate, device environment and other software and hardware feature information, device location-related information, such as IP address, GPS location, and sensor information such as WLAN access points, Bluetooth, and base stations that can provide relevant information. If you refuse to grant us the corresponding permission during installation and/or use, we will not record your above-mentioned corresponding information.

1.2.2 Log Information

oA. Device or software information, such as configuration information provided by your mobile device, web browser or other program used to access our Services, your IP address and the version and device identifier used by your mobile device;

oB. Information searched or viewed while using our services, such as web search terms you use, URL addresses of social media pages you visit, and other information and content details you browse or request when using our services;

 

1.2.3 IP address

oA. Information about mobile applications (APPs) and other software you have used, and information about your past use of such mobile applications and software;

oB. Information about your communication through our services, such as the account number you have communicated with, and the time, data and duration of the communication;

oC. Information (metadata) contained in the content you share through our Services, such as the date, time or location of the shared photos or videos taken or uploaded.

1.2.4 Videos, pictures, map software, etc. in the device

In order to provide you with a full range of riding experience, after your authorization, our server will extract the video, picture, software name, version number, etc. from your device, and upload it to the server through encryption for comparison, for matching with The corresponding display function of the video, picture and software. At the same time, you can also deny/cancel this permission at any time through the relevant function settings. Refusal to provide this permission will only make you unable to use the above functions, but will not affect the normal use of other functions and services of Laiah Bicycle; however, when you cancel the authorization, we will no longer collect this information and will no longer be able to provide you with it. However, unless you delete your information in accordance with the law, your cancellation will not affect our processing and storage of information based on your previous authorization.

 

1.2.5 Taking photos

When you use the function of taking photos and videos, we will access the relevant permissions of your device camera and collect the information you provide based on the pictures and videos uploaded to us after taking the photos. If you refuse to provide permission and content, it will only make you unable to use this function, but it will not affect your normal use of other functions of LaiA. At the same time, you can cancel this permission at any time through the relevant function settings. When you cancel the authorization, we will no longer collect the information, and will no longer be able to provide you with the above-mentioned corresponding services; but unless you delete your information in accordance with the law, your cancellation will not affect us. Processing and storage of information based on your previous authorization.

1.2.6 Location Information

You can authorize to turn on the device positioning function and use the related services we provide based on location. Of course, you can also stop our collection of your geographic location information at any time by turning off the positioning function. You may allow us to access your activity and training records, and record cadence and step count information by reading your activity and training records. At the same time, you can cancel this permission at any time through the relevant function settings. When you cancel the authorization, we will no longer collect the information, and will no longer be able to provide you with the above-mentioned corresponding services; but unless you delete your information in accordance with the law, your cancellation will not affect us. Processing and storage of information based on your previous authorization.

1.2.7 Microphone and recording

When you use the video recording function, we will access your device microphone and recording related permissions, and we need to collect your voice information and voice interaction information. If you refuse to provide it, it will only make you unable to use this function, but it will not affect your normal use of other functions of Lai Ah Ride. At the same time, you can cancel this permission at any time through the relevant function settings. However, when you cancel the authorization, we will no longer collect the information, and we will no longer be able to provide you with the above-mentioned corresponding services; however, unless you delete your information in accordance with the law, your cancellation will not affect Our processing and storage of information based on your previous authorization.

1.2.8 Bluetooth

If you already have relevant hardware devices (whether it is LIVALL brand or not), and wish to upload the information recorded by the hardware products (including but not limited to heart rate, sleep information, steps, exercise data, weight, BMI, and other personal information that you have agreed to upload and Personal body data) can be synchronized to the Lai Ah Ride APP, which can be achieved by turning on the Bluetooth function. If you refuse to turn it on, it will only make you unable to use this function, but it will not affect your normal use of other functions of the LaiA Bicycle APP. At the same time, you can cancel this permission at any time through the relevant function settings. However, when you cancel the authorization, we will no longer collect the information, and we will no longer be able to provide you with the above-mentioned corresponding services; however, unless you delete your information in accordance with the law, your cancellation will not affect Our processing and storage of information based on your previous authorization.

 

2. How we use your information

We may use the information collected above for the following purposes:

2.1 to provide you with services;

2.2 When we provide services, for identity verification, customer service, security prevention, fraud monitoring, archiving and backup purposes, to ensure the security of the products and services we provide to you;

2.3 to help us design new services and improve our existing services;

2.4 Let us better understand how you access and use our services, so as to respond to your personalized needs, such as language settings, location settings, personalized help services and instructions, or to you and other users. other responses;

2.5 provide you with more relevant advertisements in lieu of generally-placed advertisements;

2.6 Evaluate the effectiveness of advertising and other promotions and promotional activities on our Services and improve them;

2.7 Perform software verification and upgrade services;

2.8 When providing specific services in response to the special requirements of users, it is necessary to provide information to our affiliates, third parties or other users;

2.9 Other situations that are beneficial to the interests of users and the operators of the LaiA Bicycle App and do not violate any mandatory laws and regulations.

2.10 To allow you to participate in surveys about our products and services

 

3. We promise

3.1 We will not show you personalized advertising based on sensitive categories such as race, religion, sexual orientation or health;

3.2 We will not share information that can be used to identify you, such as your name or email address, with advertisers (unless with your authorization);

3.3 Your personal information will not be sold to any third party at any time and under any circumstances, and we will only use the information obtained under this agreement to the extent permitted by law. We will formulate strict policies to protect your personal information, and will not disclose or provide your personal information to third parties unless we obtain your authorization in advance or as otherwise provided in this statement.

 

4. In order to ensure the quality of services, we may provide you with the services you require or content that may be of interest to you through affiliated companies or other trusted partners. With your authorization and consent, we will share the personal information necessary for the product and service with affiliated companies or cooperative units. We will require affiliates and cooperative units to keep your personal information safe in accordance with our instructions, privacy policy and any other appropriate confidentiality and security measures. Other than that, we will not provide or share your information with any third party without your authorized consent.

5. If you are using an iPhone, in order to calculate training consumption, we will receive and send your exercise data from Apple's HeathKit with your authorization. To simplify your input process, we read your weight data from HeathKit. At the same time, the training data you generate in the LIVALLRiding App will be synchronized with Apple's HeathKit. Any information obtained through the use of HeathKit, such as weight and heart rate data, will not be shared or sold to any third party, including advertisers and other agencies. We will not use HeathKit information for marketing, advertising and similar services.

6. In order to provide you with one-click sharing service, our product integrates Umeng + U-Share SDK, which will collect your device identification information (such as IMEI/android ID/IDFA, etc.) and the social account public information you need to share, In order to complete the one-click sharing service. For your information security, we have entered into data security confidentiality agreements with third-party SDK service providers, and these companies will strictly abide by our data privacy and security requirements. We will not share your personally identifiable information with it unless we have your consent. In order for you to better understand the types and purposes of data collected by [Umeng+], and how to protect your personal information, you can log on to https://www.umeng.com/policy to understand the [Umeng+] privacy policy .

7. We will not transfer or disclose your personal information to any unaffiliated third party unless:

7.1 Relevant laws and regulations, legal procedures, and mandatory requirements of government agencies;

7.2 To complete a merger, division, acquisition or transfer of assets;

7.3 Obtain your prior authorization;

7.4 Your use of sharing features;

7.5 For the purpose of academic research or public interest;

7.6 To improve user experience and provide personalized promotion services to the extent permitted by laws, regulations and policies;

7.7 Other circumstances that we deem necessary and do not violate the mandatory provisions of the law.

8. We will not provide your sensitive personal information to anyone without your consent.

9. Use of Cookies and Similar Technologies

Cookies and similar technologies are commonly used technologies on the Internet. When you use the related services of LeapBike, we may use related technologies to send one or more cookies or anonymous identifiers to your device to collect and store information about your visit and use of LeapBike. We use cookies and similar technologies mainly to achieve the following functions or services:

9.1 Ensuring the safe and efficient operation of products and services

We may set cookies or anonymous identifiers for authentication and security, so that we can confirm whether you are safe to log in to the service, or whether you have encountered illegal acts such as theft or fraud. These technologies also help us improve the efficiency of our services and improve login and responsiveness.

9.2 Helping you get an easier access experience

Using such technologies can help you save the steps and processes of repeatedly filling in personal information and entering search content, such as implementing a one-click login process and recording search history.

9.3 Recommend, display and push content that you may be interested in

We may use cookies and similar technologies to understand your preferences and usage habits for consultation or data analysis to improve product services and user experience.

 

Ⅱ. How to update, change, export, delete your information

1. When you use our products and services, you will be required to provide your real personal information. You should be responsible for the authenticity, legality, validity and completeness of the information you provide, and update and maintain your personal information in a timely manner. personal information to ensure the authenticity, legality and validity of the information. You can manage your personal information, such as your personal account registration information, at any time.

2. You can delete your LIVALL riding account in the App by following the steps:  go to Settings -> Account Management -> Delete Account. After an account is deleted, all relevant information will be permanently deleted and cannot be recovered.

3. In some cases, we will retain data for a limited period of time for legal purposes or legitimate business needs. We do our best to ensure that LIVALLRiding's services protect information from accidental or malicious deletion. Therefore, if you delete something, it may take some time for us to delete a copy of it from our current and backup systems.

4. You can always back up the content of your personal account or use it for non-LIVALLRiding services, you can email us at software@livall.com and make your request.

. How we protect your personal information

1. All LIVALLRiding products have built-in powerful security features, and we have formulated a strict information management policy, equipped with a professional technical team, and taken a series of reasonable precautions to protect your personal information from unauthorized access. browsing, disclosure, misuse, alteration, destruction, and loss, including: (1) using encryption technology to ensure that your data remains private during transmission; (2) providing a variety of security features to help you protect your account security; (3) review our practices (including physical security measures) in the collection, storage and processing of information to prevent unauthorized persons from accessing our systems; (4) all LIVALLRiding who must access personal information in order to provide services Employees, contractors and agents, etc., all need to abide by the strict confidentiality obligations stipulated in the contract, otherwise they will be punished or terminated.

2. Although the above reasonable and effective measures have been taken and the standards required by relevant laws and regulations have been complied with, please understand that due to technical limitations and various malicious means that may exist, in the Internet industry, even if we do our best to strengthen security measures, it is not always possible to guarantee 100% information security, and we will do our best to ensure the security of the personal information you provide to us. You acknowledge and understand that the system and communication network you use to access our services may have problems due to factors beyond our control. Therefore, we strongly recommend that you take active measures to protect the security of your personal information, including but not limited to using complex passwords, changing passwords regularly, and not disclosing your account password and other personal information to others.

3. We will formulate emergency response plans, and immediately make emergency plans in the event of user information security incidents, and strive to prevent the impact and consequences of such security incidents from expanding. In the event of an unfortunate user information security incident (leakage, loss, etc.), we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the measures we have taken or will take, and what you can do. Advice on self-prevention and risk reduction, remedies for you, etc. We will inform you of the relevant circumstances of the event by email, letter, telephone, push notification, etc. When it is difficult to inform the personal information subjects one by one, we will publish announcements in a reasonable and effective way. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.

. How we handle personal information provided by minors

1. We attach great importance to the protection of minors' information. During the activity, we presume that you have the corresponding capacity for civil conduct. If you are a minor, we require you to ask your parents or guardians to read this Privacy Policy carefully and under the guidance of your parents or guardians, and to use our services or provide us with information with the consent of your parents or guardians.

2. For the use of our products or services with the consent of parents or guardians to collect personal information of minors, we will only obtain the consent of the guardians to the extent permitted by law, or in accordance with local laws, or to protect minors and use or disclose personal data about minors.

3. If you are the guardian of a minor, when you have questions about the personal information of the minor under your guardianship, please contact us at software@livall.com.

. Information you share

1. We will provide social networking services. When you use this type of service, the information you upload or publish (including your public personal information, your address book, and circle of friends), and the information you upload or publish to others The responses and log information related to such information, etc., as long as you do not delete these information, they will remain in the public domain and will be shared and browsed by other users who use our services. Even if you delete the information, the information may still be independently cached, copied or stored by other users or unaffiliated third parties not under our control, or kept in the public domain by other users or third parties.

2. Please carefully consider the content of information uploaded, published and communicated through our services. In some cases, you can control the range of users who have the right to view your shared information through the privacy settings of some of our services. You can delete the information you upload, post or share by yourself. If you want us to delete your relevant information for you, please contact us at software@livall.com and make your request.

3. In order to enable you to receive information pushes, share information on third-party platforms, use map services, play videos and other necessary functional purposes, our application will embed the SDK or other similar applications of authorized partners. If you use a Huawei/Xiaomi/Meizu mobile phone, the Huawei/Xiaomi/Meizu Push SDK needs to read your device identification number and networking related information to push/deliver notifications in the notification bar; if you use a third-party platform such as WeChat For the information sharing function, the relevant SDK will collect your device identification number and networking related information; if you use the map service provided by AutoNavi, the AutoNavi SDK requires you to open the device location permission and collect the device location information, device identification number, and networking related information. information. We will conduct strict security testing on the application programming interfaces (APIs) and software tool development kits (SDKs) used by authorized partners to obtain relevant information.

. Data transmission

1. We maintain servers all over the world, therefore, the servers we use to process your information may not be located in your country or region. Data protection laws vary from country to country, and the strength of data protection varies from country to country. Regardless of where your information is processed, we will always apply the protections described in this policy. In addition, we comply with certain legal frameworks relating to data transfers, such as the "EU-US Privacy Shield Frameworks" and the "Swiss-US Privacy Shield Frameworks".

2. For any complaints related to your data, we will contact the complaining party upon receipt of a formal written complaint. We will work with the appropriate supervisory authority (including local data protection authorities) to resolve any complaints related to the transfer of your data that cannot be resolved by us and you directly.

. Push service

APP internal message prompt, and dynamic push. We are using Ali push SDK. It has the function of listening to mobile phone startup broadcast. When a message is received, the APP may start automatically. But you can turn off the notification service. Settings in APP - Push notification can turn off message prompt. In mobile Settings - Find APP APP information - Notifications Management turn off message prompt. When closed, you will not receive messages and the APP will not start itself.

. Third Party Service Providers

1. To facilitate your access and enrich your experience, there may be products or services provided by third parties. You can choose whether to access such content or links, or whether to use such third-party products or services. However, we have no control over the products or services offered by third parties. We have no control over any of your personal information held by third parties. Your information protection issues in the process of using third-party products or services do not apply to the management of this policy. This Policy also does not apply to any information you choose to provide to third parties at your own discretion. Please review the third party's privacy policy.

2. Participate in marketing promotion activities. When you choose to participate in the relevant marketing activities held by us, you need to provide your name, mailing address, contact information and other information according to the needs of the activities, so that the third party can provide you with prizes in a timely manner. When you choose to participate in the relevant marketing activities held by us, you need to provide your name, mailing address, contact information and other information according to the needs of the activity. With your express consent, we will share the above information with third parties so that we can entrust third parties to provide you with prizes in a timely manner.

. Updates to this Policy

1. We may revise and update this privacy policy from time to time. Regarding the update of the privacy policy, we will publish it in the form of notices and announcements in the LIVALLRiding App. You can visit the LIVALLRiding App to check the latest version of the privacy policy. For material changes, we will give you a solemn notice (including, for some services, we will send a notice by email explaining the changes to the Privacy Policy).

X. Scope of application

1. Our Privacy Policy applies to all services provided by LIVALL Tech Co., Ltd and its affiliates, including services provided on LIVALLRidingApp and www.livall.com, but does not include services with separate privacy products and services provided by third parties).

2. Our Privacy Policy does not apply to products and services provided by third parties, such as products and services provided by third parties on LIVALLRidingApp and www.livall.com, and other websites linked to in our services, these Products, services or websites will be regulated by independent privacy policies, please refer to the corresponding policies separately.

3. Our Privacy Policy does not cover the information handling policies of other companies and organizations that advertise our services and that may use our cookies or other log information to serve and use advertisements.

. How to contact us

You can contact us in the following ways:

1. If you have any questions, comments or suggestions about the content of this policy, you can contact us through LIVALLRidingApp feedback;

2. If you find that your personal information may be leaked, you can report it through LIVALLRidingApp;

3. We also set up a feedback mailbox for comments and suggestions, you can contact us at software@livall.com.